Returns & Exchanges
At Coracao, we stand behind the quality of our artisanal chocolates and aim for your complete satisfaction with every bite. If your order arrives damaged or doesn't meet our freshness standards, please contact us within 14 days for a replacement or store credit.
Contact Support
Email our customer care team with your order number and a brief description of the issue you encountered with your confections.
Provide Documentation
To help us improve, please attach clear photos of the product and packaging if there was damage during transit or a quality concern.
Review Process
Our team will review your request within 48 hours to determine the best solution, whether it be a reshipment or a digital gift card.
Resolution
Once approved, your replacement order will be prioritized in our kitchen or your store credit will be issued immediately to your email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing